Delivery Information

  1. DELIVERY
    We offer you the delivery options at our “Deliveries” page here. The delivery info is also provided on Product pages in our catalogue. For now we only use Ghana post,DHL to deliver products internationally and via local dispatch companies when ordering within Ghana.
    Please be aware that we may use third party delivery services.
    Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.
    You should choose the delivery address and specify it in your order. You should receive the ordered Products personal-ly. If you are unable to do so, the Products may be delivered to another person at your address (usually, one of your family members). The Products will be given to them against the Dispatch Confirmation unless the postal rules or other applicable delivery rules state otherwise. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.
    Delivery of your order will be completed when We deliver the Products as described in clause 5.4 above. They will be your responsibility from that time.
    You will own the Products once We have received payment in full.
    The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer’s display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
  2. INTERNATIONAL DELIVERY
    Save for the above, if you order Products from us for delivery to a destination outside the UK:
    Your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. We’ll cover duty costs on all orders. Additional taxes may apply according to local legislation.
    You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
    If you return any Products to us from a destination outside the GH, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.