Return Policy

  1. PRICE AND PAYMENT
    The price payable for the Products shall be as shown on our site in Ghana Cedis (GHS), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include GH VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.
    We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
    We accept payment by debit card, credit card, or Paypal or Afterpay (if you are making a purchase on the kicklinegh.com website for delivery to an address in Australia). We accept the following cards: Visa, VISA Electron, Mastercard.
    You must pay for the Products (including all applicable delivery charges), and, if you are paying by card, We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you pay using Afterpay, such payment will subject to additional terms between you and Afterpay, available at www.afterpay.com/en-US/terms-of-service. See www.afterpay.com/en-US/how-it-works for further information about Afterpay. For more information about how Afterpay will handle your personal data see their Privacy Policy, available at [https://www.afterpaytouch.com/privacy-policy]
    If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
    If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.
  2. YOUR RIGHT TO CANCEL THE CONTRACT (AFRICA/EEA CUSTOMERS ONLY)
    If you are a consumer in the European Economic Area (“EEA”) AND Africa, you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 7 days after the day you receive (or someone you nominate receives) the last delivery.
    If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at sales@kicklinegh.com.You may use a copy of the cancellation form available here, but you are not required to do so.
    The right to cancel a Contract under clause 8.1 does not apply to, pierced jewellery, underwear or swimwear if the hygiene seal is not in place or has been broken.
    If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy here for further information about how to return Products to us.
  3. RETURNS (EEA/AFRICA CUSTOMERS ONLY)
    You have 14 days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order. For further information on returns please see our Returns Policy.
  4. YOUR RIGHT FOR A REFUND (EEA/AFRICA CUSTOMERS ONLY)
    If you are a consumer in the EEA/AFRICA and you cancel your Contract under clause 8.1, We will:
    refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
    refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and
    make any refunds due to you by the method you used for payment:
    14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
    14 days after you inform us of your decision to cancel the Contract
    Please see our Returns Policy here for more information about returns and refunds.
  5. RETURN AND REFUND FOR RUSSIAN CUSTOMERS ONLY
    If you are a consumer in Russia, you have a legal right to refuse an order (that will also entail the cancellation of a Contract) if you change your mind within 7 days after you receive (or someone you nominate receives) the Products of good quality.
    If you wish to cancel a Contract under clause 11.1 above, you just need to communicate this to us within the timescale set out in clause 11.1 by email at sales@kicklinegh.com.
    The right to refuse an order under clause 11.1 of these terms does not apply to the following Products:
    Wearing apparel and knitwear (various types of lingerie, socks and stockings);
    Textiles (cotton, flax, silk, wool and synthetic fabrics, goods produced from nonwoven materials, e.g., tapes, ribbons, laces, etc.);
    Perfume and cosmetics;
    Household chemical Products;
    Jewelry and other Products made of precious metal and/or precious stones;
    Watches with two or more functions;
    Unique Products designed in a way that only you can use it; and
    Other Products as prescribed by the laws applicable in the consumer’s place of residence.
    If you cancel a Contract under clause 11.1 of these terms after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here (if appli-cable in Russia at the time of refusing an order), but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy here for further in-formation about how to return Products to us.
    If you do not wish to use our Returns Policy or the Returns Policy does not apply to Russia at the time of refusing an order, you must return the Products in person, by post or by a courier service at your own expense. If you request that We organise the return of the Products in a way not specified in the Returns Policy, then our expenses may be deducted from your refund.
    You must ensure that you return the Products in a marketable condition and with duly consumer performance. You must also attach the order and the Dispatch Confirmation confirming the Conclusion of the Contract in respect of the Products. Otherwise, We may not accept the return.
    We will refund you the total amount you paid under the Contract including the prices of the Products and the delivery costs. However, please note that We may reduce your refund to reflect our expenses for the return of the Products from you to us (if any such expenses occurred). Please send a refund request to sales@kickline.com. The refund will be carried out within 10 days from the day when We receive your request.
    By placing an order, you give us consent to refund (if it appears necessary) by crediting the relevant amount of money to your bank account. As an alternative, you may refund in cash in our office (clause 11.2 above).
  6. FAULTY PRODUCTS
    If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
    If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.
  7. OUR RIGHTS TO CANCEL THE CONTRACT
    If you do not make any payment in full to us when it is due;, we consider this Contract as terminated at your initiative.
    We may end the Contract by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you.
    If We end the Contract is ended in any of the situations set out in this clause 13.1, We will refund any money you have paid in advance for the Products. We have not provided but We may deduct or charge you reasonable compensation for the costs losses We will incur as a result of your breaking the Contract.
  8. OUR LIABILITY
    If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer
    We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
    We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.
    EVENTS OUTSIDE OUR CONTROL
    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident that are of emergency nature, unavoidable, and beyond our reasonable control.
    If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
    You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.
    INTELLECTUAL PROPERTY RIGHTS
    All and any Intellectual Property Rights in the Products shall be owned by us or our licencors. All such rights are reserved.